Frequently Asked Questions
We know that sending a prayer to the Holy Land is a meaningful and personal act.
This page gathers the most common questions our community asks, so you can feel fully confident, informed, and at peace as you send your intention to Bethlehem.
About the Service
Every enabled service description includes a personalized prayer/candle-lighting video. Some selections also describe a prayer card, olive-wood keepsake, gift, or other physical item. Review the selected service and add-ons in checkout before continuing.
The current service configuration describes the personalized video as approximately 90–120 seconds.
Yes. Checkout says the prayer may be spoken exactly as written. Share only information needed for fulfillment.
The service configuration offers the choice to share an intention and allow a heartfelt prayer rather than requiring word-for-word reading.
No. This is a spiritual service and does not replace medical care, mental-health care, legal advice, emergency services, or other professional support.
Orders and Deliverables
The current checkout offers Church of the Nativity, Milk Grotto Church, and Shepherds’ Field Church. The available choices shown in checkout are the current technical list, not a guarantee of access on a particular date.
A substitution, rescheduling, cancellation, and notification process has not yet been approved. Please use the Contact page before ordering if a particular church is essential to your request.
Checkout includes an optional gift flow with recipient name, recipient email, and gift message fields. Submit another person’s details only when you are authorized to do so.
Couples, Little Ones, Christmas, and Healing package descriptions include an olive-wood item and/or prayer card. The standard service may add a wooden rosary or holding cross. Shifting Seasons may add olive-wood pieces for each occasion.
Engraving appears as an add-on for eligible physical-item services. Engraving production, correction, cancellation, and return rules are not yet published.
Delivery and Availability
No delivery timeframe has been operationally approved. The previous 5–7 day statement has been removed. Use the Contact page before ordering if timing is important.
Checkout collects an email for service delivery, but the delivery platform, link format, access period, and redelivery process are still awaiting confirmation.
Approved shipping destinations, charges, address collection, customs, and duties are not yet published. A country appearing in checkout does not confirm shipping availability. Physical fulfillment is not launch-ready.
A damaged/lost-item process and timeframe have not yet been approved. Contact support before ordering if these terms affect your decision.
Privacy and Sensitive Information
Prayer intentions are stored in a non-public WordPress Prayer Order for administrators and fulfillment personnel who need the information. They are not included in Stripe PaymentIntent metadata. Do not include unnecessary sensitive details. Read the Privacy Policy for more information.
No approved Prayer Order or video retention period exists. The previous 30-day video promise has been removed. Use the Contact page to ask about data or request deletion, subject to verification and required records.
Stripe receives the amount, currency, receipt email, internal order ID, and order key. The checkout does not send prayer text, dedication, recipient details, or full card details into WordPress payment metadata.
Payments, Contributions, and Service Plans
Payment is handled through Stripe’s Payment Element. The options Stripe displays can vary by device, browser, country, account eligibility, currency, and Stripe configuration. The site does not separately promise PayPal or another gateway.
Those options appear only when Stripe makes them available for the current device, browser, account, country, and payment configuration. Their presence is not guaranteed.
The current checkout creates one payment for the full displayed total. It does not create automatic recurring billing. Despite the service labels, renewal, schedule, intention updates, cancellation, and refund terms are still under review.
No approved cancellation or refund rules are published yet. Contact support before payment if this affects your decision. Do not rely on an unconditional refund or no-refund promise.
No charitable status or tax-deductibility claim is currently made. The optional amount is added to the checkout total. Seek qualified tax advice for your circumstances.
Use the canonical Contact page. No public support address, phone number, or support hours have been verified.