Frequently Asked Questions
We know that sending a prayer to the Holy Land is a meaningful and personal act.
This page gathers the most common questions our community asks, so you can feel fully confident, informed, and at peace as you send your intention to Bethlehem.
About the Service
Light from the Holy Land connects your prayer with the sacred churches of Bethlehem.
A local Christian lights your candle, offers your intention, and films the moment for you.
Everything is 100% real.
A real candle is lit, a real prayer is spoken, and a real person stands inside the church on your behalf.
We do not use AI, staging, or generic videos.
Each video is filmed and customized for your intention.
Yes.
Our team consists of local Bethlehem Christians who understand the traditions, sacred spaces, and church etiquette.
Every act is done with reverence.
Yes.
Common requests include:
- healing prayer
- memorial prayer
- thanksgiving prayer
- prayer for protection
- prayer for peace
- prayer for family and relationships
All are welcome and respected.
Orders, Intentions & Dedications
Absolutely, many people send candles for:
- birthdays
- memorials
- healing and recovery
- family blessings
- special intentions
- anniversaries
You can write the dedication text in the form.
Yes.
During checkout, you can select from the available churches.
If a church is temporarily inaccessible, we will inform you and offer alternatives.
Yes, you can write as much as you feel is needed.
Our team will respectfully personalize the prayer and ensure it is included.
Yes.
You can send multiple intentions in a single order or create separate orders for different people and occasions.
Yes.
You can purchase a candle as a gift and include the recipient’s email so the video is sent directly to them.
Video Delivery & Processing
Most videos are delivered within 5-7 days.
If a certain church is crowded or temporarily restricted, we notify you immediately.
You will receive a private, secure link by email.
The video is formatted to download easily and can be saved, shared, or gifted.
The video is:
- lightly edited,
- stabilized,
- color-balanced,
- includes your intention,
- includes your name or dedication (if requested),
- and contains the official logo for authenticity.
We keep a copy for a maximum of 30 days for quality control and support.
You may request deletion at any time.
Privacy & Confidentiality
Yes.
You can choose whether your name appears in the prayer.
The video will be delivered privately regardless.
Absolutely.
Your intention is handled with privacy and respect.
We never share personal details publicly.
Challenges, Payments & Donations
Some Bethlehem churches can experience:
- special ceremonies,
- maintenance,
- pilgrimage crowds,
- or temporary closures.
If this happens, we will:
- notify you,
- reschedule, or
- offer another church if needed.
Only videos are sent.
Your candle stays in the church as part of the sacred offering.
We accept:
- Credit/debit cards
- PayPal
- Apple Pay
- Any other gateways you plan to integrate
All payments use secure encrypted processing.
Yes.
A meaningful portion of each order supports Christian families and communities in Bethlehem, helping preserve these sacred places and support local livelihoods.